Refund policy

Return & Refund Policy

At Capify Care, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of delivery.

Return Eligibility

To qualify for a return:

• The product must be in good condition without intentional damage;
• Original packaging, accessories, and manuals must be included;
• Products showing excessive wear or missing parts may not qualify for a refund;
• Customized or special-order items are non-returnable.

How to Request a Return

Please contact our support team with:

• Your order number
• Reason for return
• Photos of the product (if applicable)

Once approved, we will provide the return address and instructions.

Refund Process

• Refunds will be processed within 5–10 business days after the returned item is received and inspected;
• Original shipping fees are generally non-refundable unless the item is defective or damaged upon arrival;
• If the product arrives defective or damaged, we will take full responsibility for replacement or refund.

Important Notice

Please do not return any item without prior authorization, as unauthorized returns may not be accepted.

Contact us at: support@capifycare.com